FAQ

Although most stock on our website is able to be delivered , some items may take longer to deliver. For more information please view our collections and delivery page

During the purchase process online, indications of timeframe for delivery or pick up will be provided. Although most stock on our website is available to be delivered around 14-20 days, some items may take longer. This is usually as they are located at our external warehouse, or we may be temporarily out of stock; If we are out of stock, we will call you as soon as goods arrive and organise the furniture to be shipped or collected from a nearby store. Please note: We endeavour to ensure manufacturer’s delivery times are accurate, but they are subject to change from time to time

At Aus Modern Furniture we aim to deliver a high-quality service & we strive to provide you with a convenient & hassle-free delivery! After placing your order online, you will receive an order confirmation and if your items are; In stock and; If a delivery date has been booked, we will contact you on the day of delivery with an estimated time frame. Not in stock All products are available on website, except some special reason, we will contact immediately if the products are not available ,and refund very soon Your local store will contact you as soon as your items arrive and arrange a time for collection or delivery.

We have instructions of installation in package, you may follow it. If you still require assistance with assembly, or with incorrectly fitting item, please contact customer service

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We offer a variety of payment solutions online including Visa, Mastercard, Paypal, Alipay, WeChat pay. We accept cash, credit cards (Visa and Mastercard).