Shipping & Returns
Shipping Policy
If you have purchased online , we are happy to arrange delivery to your nominated address on a day that works for you. Additional Delivery charges may apply, if you change the address,
When choosing Standard Delivery, please note:
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Your delivery will need to be signed for by somebody at the nominated delivery address.
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If nobody is available to accept the delivery at the nominated address and time, we will be unable to complete the delivery. In those circumstances, we will contact you to arrange re-delivery and additional charges may apply.
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Please ensure that the access is appropriate for the furniture being delivered. This includes ensuring your doorways are wide enough to fit the product in, the item can fit upstairs or in a lift (if required) and that there is nothing blocking the path of the delivery in hallways, stairwells or driveways.
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If delivery is to an upstairs area, please advise the store at time of organising delivery.
Return & Exchange Policy
Refunds & returns for unsafe, defective or damaged goods or goods which don't match description
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Your entitlement to a refund, repair or replacement for unsafe, defective or damaged goods is outlined in our Quality Guarantee. All faults or defects should be reported to us within 7 days of the defect or fault appearing to avoid any further damage. You may lose the benefit of the Quality Guarantee unless you abide by its terms.
How to make a claim:
Please follow the steps provided in order to submit your claim. We will then assess your claim to determine the nature of the issue, whether you are entitled to a remedy, and the remedy that will be made available to you.
AusModern Furniture will also accept product returns where you can provide proof of purchase and:
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the product is not fit for its intended purpose, or
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the product does not match the sample or our description.
Refunds generally are only paid to the customer whose personal details are noted on the Tax Invoice. Refunds will be processed using the original payment method. If you purchased using a credit card, any refund will be processed to that card. Please note that processing times for refunds to credit/debit cards are outside of our control. Paypal refunds will processed to the card or account used for the original purchase. Paypal refunds will generally be processed within 24 hours.
Our Goods are designed and constructed to be used for domestic purposes or in commercial or controlled environments (like offices).